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Frequently Asked Questions

Should I tip my massage therapist?

No, you do not have to tip your massage therapist. As a health care professional, similar to a physiotherapist or chiropractor, you are not expected to tip. Save your money and put it towards your next massage. If you really enjoyed/benefitted from your massage, consider recommending us to a friend or family member in need. 

How can I pay for my treatment? 

We can offer credit or Visa debit payments (tap), direct billing to insurance, as well as e-transfer or Cash. 

How should I prepare for my massage treatment?

It is recommended that you:
  • Drink lots of water to ensure you are well hydrated before your massage treatment.
  • If possible, you wear loose fitting clothing or work-out gear to assist your therapist with your assessment.
  • Showering before treatment is a good idea, especially in the summer.
  • ​If you want your feet worked on, cleaning your feet before treatment is a good idea.
  • Bring an open mind. Often your therapist will talk to you about biomechanics, or physiology and may provide ideas that challenge how you thought your body works. Check out the blog to see more. ​

What Kind of Massage will I get? 

All treatment is custom-tailored to your specific needs. Don't want me to touch your neck? No problem. Want extra work on your legs? You got it. Your treatment is to help you feel your best. I want to get you back to those activities or jobs you thought you couldn't do anymore because you're "getting older" and "it's normal to be sore as we get older" Whether your in your 20's or 60's, this does not have to be the case (for many people). 

Will Massage Therapy hurt? 

Generally, no. Massage should not be painful. At times, when working on tender points, or injured or overused tissues some discomfort may be felt, but this should never be to the point of pain. Please speak up if something is uncomfortable. 
When will you arrive for my massage therapy treatment? I will do my best to arrive around 5 minutes before your appointment time. It usually takes about 10 minutes to set up, and I need about 8' x 12' to set up and be able to move around the table while treating you. An empty bedroom, or open space in a living room is fine. I can bring my table up or down stairs, but main floor is preferred. I will also need access to a sink and soap to wash my hands before and after treatment.

What if you are running late? 
If I am late, please understand that I do my best to schedule enough time to get from one appointment to the next, sometimes things get in the way. I will still provide you with the full length of the booked treatment. If I arrive, and you're not home, I will wait 10 minutes, and consider it a no show and charge the card on file. 

Are treatments silent or do you talk the whole time? 
Generally, I follow the lead of my patient. I will usually ask a couple of questions at the beginning of treatment and if conversation trails off that's fine. But, feel free to tell me during intake that you prefer a silent treatment. In that case, I will only check in about pressure, turning over or if I need you to actively move, or resist to help release/relax certain areas. 

Why is massage so expensive? I only have $500 of insurance, I can only come x number of times this year.
Massage therapy is an investment in one's health, and nothing is more valuable than that. Your company provided insurance is not usually adequate to provide suitable coverage for most patients to achieve wellness. Without realizing, many jobs are very repetitive, so even without a specific injury, you job could still be causing you pain. For example, many office worker actually have forearm tension, but don't report wrist pain, so working forearms would be preventative. 
Many companies do not understand the benefits of massage to employees overall well being, stress levels, and decreases in repetitive strain, and therefore they do not ensure enough coverage. 
Massage therapy is health care, so keep your receipts and they may help as medical expenses for tax purposes, with other expenses not covered, like glasses, prescriptions, or dental expenses. 
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